Technical Documentation

& Web Site Design

Benefits of Documentation

Using a good author to write your technical documents will cost you money to start with, but has intangible benefits in promoting a professional image to your clients. After all, if you buy a new video recorder, would you rather have an illustrated instruction booklet that you can follow, or a piece of typewritten A4 paper with incomprehensible instructions written in badly translated English?

Excellent documentation will reduce your support costs. Every answer that someone finds in the user guide or the help system means one less call or email to your support line. The support team can concentrate on finding answers to real problems, rather than explaining to a customer how to switch an appliance on, or how to install a computer program.

When compared to the cost of project development, good documentation is less an extravagence and more an insurance policy.

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